When you set fire to your community…
Whether your community is large or small, you or someone at your company, will make a mistake. To err is human. Not so long ago we experienced a rather (human) unfortunate error, which resulted in a...
View ArticleManaging a large community around the clock. Is community management a 24/7 job?
Community Management is a job that’s easy to take home with you. I’m often jumping on the check an issue was resolved, see how a thread is running, touching base with the Mods. Especially on Sunday...
View ArticleHow to deal with a suicide threat in an online community
Online communities play a very real and important role in an increasing number of people’s lives. Communities often form bridges to isolated individuals, be it geographic or social isolation. As taboo...
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